For Regional / International flight arrivals and departures, Cebu Pacific Airlines used Manila Airport Terminal 3
The budget carrier transfers its ATR flights to NAIA Terminal 4, while Cebgo will move to NAIA Terminal 3
| Guests | Reactions |
|---|---|
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2017-08-03 2017 Aug, 03 N_PAWIRA750506 |
flight was not really that good Manila to Jakarta with Cebu Pacific. Arrived at NAIA T3 I checked in to my flight. The ground crew personnel were not friendly. Boarding was quick but there's a hold before enter the jetbridge about 15 minutes. Another delay after all passengers entered the aircraft summed up to a total of 45 minutes of delay, which means we would arrive some 30 minutes behind scheduled arrival time. Later in the flight, I purchased a chicken meal and a blanket. The meal was okay, it's a typical meal that you'll get on convenience store but a little pricey and the taste a bit worse. The blanket is very thin in my opinion. Finally landed 50 minutes behind schedule. Overall the flight was good but I would consider whether to fly or not with Cebu again, since the ground experience was bad and the flight was not really that good. |
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2017-09-24 2017 Sep, 24 H_ROSS585444 |
Cebu Pacific customer review Manila to Bacolod with Cebu Pacific. They notified me thru email that my return flight will be cancelled / delayed, and they booked me to the next flight (this is a good touch which I did not expect). I had to cancel and ask for refund which they did promptly. I only had to cancel because it was going to affect my next international flight. I was very pleased with initiative and pro-activeness which gave me time to change my plans. |
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2017-09-28 2017 Sep, 28 MARK_EATON655187 |
very slow about issuing refund Manila to Singapore. Flight was fine but booked 3 premium economy seats. At check in they couldn't honor our seats so I applied for a refund of the seat upgrade online. They agreed to refund my credit card but that was 30 days ago. They are holding my money and seem to be very slow about issuing my refund. Based on this horrible customer service I will not be a customer in the future. |
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2017-10-13 2017 Oct, 13 WILLIAM_BOGGESS277815 |
no entertainment available What is it about Philippine airline companies that keeps them from providing in-flight entertainment? This was a 9 hour flight, and there was no entertainment available. Also there was no free meal service! I have never been on an international flight that had neither free meals and entertainment. I asked for a cup of coffee and was charged about $2.50USD. The crew were kind and courteous, the plane seemed in good condition and was clean, however, I will not fly on Cebu Pacific (or Philippine Airlines ~ also no in-flight entertainment) again. |
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2017-11-07 2017 Nov, 07 MARK_LANDINGIN358190 |
Cabin crew were friendly Flew from Manila to Iloilo. I am giving Cebu Pacific a 10 this time. Online booking was smooth, online check in was ok, ground crew were friendly and proactive in offering the loyalty membership. Cabin crew were friendly and surprisingly both MNL-Iloilo and Iloilo-MNL, minimal delays only. Great job keep it up. |
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2017-11-19 2017 Nov, 19 S_VUKAS611246 |
everything went smoothly Return flight Manila to Kalibo (Boracay). First time with Cebu Pacific and everything went smoothly. Booking was very transparent and easy, flights on time, clean planes, professional and friendly staff. My over-sized sport equipment was tagged as fragile and delivered without damages. Low cost business model at it's best! Strongly recommended. |
